Terms & Conditions

Welcome to Changing-Futures therapy, all of the therapists on the website are accredited Cognitive Analytic Therapists, and members of the Association of Cognitive Analytic Therapy.

We all work to the ACAT guidelines, and the Ethical Framework for Therapists. The information for these can be found on the ACAT website.

Contract Information

The following is a contract between your therapist, and you for therapeutic work. It provides you with an understanding of how your therapist works so you are fully informed.

Your therapist is an independent therapist and is not employed by Changing-Futures other than on a self employed basis, as a provider of therapeutic services.


At the assessment we will explore the issues that you sought therapy for.  During the assessment we will attempt to get a clear understanding of matters which are important to you so that we can formulate your difficulties and find a focus for therapy.

The assessment sessions allow you the chance to see if we can create a shared understanding of your difficulties, in a manner which feels purposeful to you.  You are not obliged to complete the assessment or embark on further sessions after the assessment period.  As your therapist has a duty of care, if she/he thinks that you would be better helped by seeing a therapist with a different speciality, then they may offer you the opportunity to be referred to another practitioner.

If you have any concerns about the process of therapy, we would encourage you to discuss these with your therapist.

Regularity of Sessions

Once you have agreed to therapy, your therapist will reserve a weekly time slot of 50 minutes for you. This is so that we can set aside the same time to you each week for us to be committed to engaging and discussing areas of your life which are of concern to you.

Cancellation Policy and Planned Breaks

As your sessions will take place on the same day and time each week, these times will be reserved on an ongoing basis. If you cannot attend in person you have the option of taking your session online or by telephone. You can cancel any session provided you give 48 hours notice, however in cancelling a session you may lose your ongoing slot.

Any cancellations within 48 hours, changes to the appointment or non attendance will be charged at the full fee. This cancellation fee applies to holidays, work commitments, illness and other emergencies, where 48 hours notice has not been given.

Please discuss with your therapist in session any future holidays or absences or ending of therapy. Please advise us of any foreseeable difficulties in attending, if possible your therapist may be able to accommodate your needs with an alternative slot.

How To Contact Your Therapist Outside of Session Time

It is advisable to discuss with your therapist any concerns you have in your therapy session. In circumstances of changing or cancelling appointments you can either contact your therapist direct or via admin@changing-futures.com

Your therapist or admin will attempt to respond to any non-risk concerns or questions within 48 hours unless on planned leave.

What Is Online Therapy?

Online therapy provides an opportunity to explore a personal difficulty in a confidential and supportive environment. This may include expressing feelings that are painful, and which many of us experience at certain times in our lives. When this happens, it can be difficult to stay positive and cope with everyday life. Online therapy gives you the opportunity to access therapeutic support at a time and in a place, which is convenient to you.

Online therapy can provide support for a broad range of personal difficulties, but there are occasions where it would not be considered suitable, for example where a client is at risk. If this applies for you either when applying for support, or during ongoing sessions we will offer information of alternative sources of  support, which you can make contact with and request support from.

Online therapy may be able to help with a very wide range of issues including, anxiety, stress, depression, loneliness, relationship problems, bereavement, self-esteem, sexual orientation, sexual abuse, discrimination, and many more. With online therapy, it is different from therapy in a room. It is easy for misunderstandings to happen due to lack of tone of voice or facial expression. It is important to feel comfortable to ask for clarification if we are unsure of something we say. In this way we can avoid misunderstandings in the therapeutic work.

Not all types of issues can be resolved through online therapy, we will advise you if face to face therapy, or some other form of support might be more suitable for you. Where we consider that online therapy would not be the most suitable means of support, we will make every effort to assist you in a referral to a suitable alternative source of support.

How Does Online Therapy Work?

We will agree an "appointment time”, a time to meet. At least 24 hours before the appointment you will be sent a zoom link by either email or text.

If for any reason we experience technical issues during a ‘real time’ appointment I will try to re-connect with you, but if this is not possible, we will make contact via the agreed alternative, such as by phone or email.


When booking online if your appointment is for an assessment or therapy session with Amanda Copeland (owner of Changing-Futures therapy) you will be asked to pay through the platform. If your session is with one of the other therapists or clinicians you will pay them direct, and they will advise you when they make contact of the preferred arrangements for this.

Therapist Absences

Your therapist will give you as much notice as possible of planned holidays and absences. You will not be charged for these absences.

Arrival & Late Attendance

Please arrive at the exact time, we regret that your therapist cannot make up time if you are late.


In order to ensure that the therapeutic process can be maximised, please do not arrive under the influence of alcohol or non-prescribed drugs. If your therapist has reason to believe this is the case they may draw the session to a close/not commence a session.

We recognise that the process of therapy may generate strong emotions which we will endeavour to work through together. In rare circumstances where your therapist has a concern that such emotions have escalated to the point where they are not, in your therapists opinion, containable in the room, we will draw the session to a close early.

Concerns regarding your safety/the safety of others including your therapist, may require us to inform other agencies, please refer to Section: 'Confidentiality'.

Your therapist does not offer emergency support as cannot guarantee their availability to you. If you are in danger in any way please contact emergency services (A&E, police) your GP or the Samaritans and then discuss with your therapist in the next session.

Ending Therapy

Therapy is not a magic ‘cure’ and you will be expected to share responsibility for your progress. We encourage you to discuss how you are finding therapy. If you think therapy has lost meaning, or focus, if you are not feeling any benefits, please discuss this with your therapist. It can be beneficial to work through these challenges.  

However, if either you or your therapist think it's time to end the therapy then a discussion should take place which would include how best to end the therapeutic relationship. If you decide to terminate your therapy sessions give your therapist as much notice as possible so we can work towards a healthy ending.

If for some reason your therapist has to discontinue therapy and you choose to be referred to another therapist, within Changing-Futures, then your therapist will respect that decision. Your therapist will remain responsible for your full records, until such a time as they require secure disposal (in accordance with the requirements of therapists professional body and prevailing leglislation.)


All sessions are conditionally confidential.  However, therapists are under legal obligation to:

  • Inform appropriate agencies if they perceive you to be a danger to yourself or others

  • Share information of required to do so under a court order by law

  • Disclose information if required to do so for the prevention, detection or prosecution of a crime

These situations happen very rarely and normally your therapist would inform you if they have to act in this way.

By signing this agreement and/or continuing with the therapy sessions you give permission for your therapist to hold your assessment information and any other information provided in the course of your work together.  Your therapist will, of course maintain this in accordance with the principles of the Data Protection Act, 1983 (as amended), clinical governance audit standards, requirements of professional body and any other relevant legislation.

By signing this agreement and/or continuing therapy you are also giving permission for Changing-Futures Platform to hold such information as is required to service our working arrangement, this includes but is not limited to data stored in paper form and/or electronically, processing your personal data including but not limited to contact details, bank details, accident forms; processing your sensitive data, including but not limited to, data in respect of your racial or ethnic origin and your physical and mental health; and to transfer your personal data and/or sensitive data outside the European Economic Area.

Your therapist is required to participate in supervision as part of their commitment to good practice and the duty of confidentiality extends to their supervisors. Any notes taken in supervision are confidential and full names are not used.

Confidentiality, Security & Data Protection

The content of your emails or online appointments will not be communicated with a third party except for the purposes of supervision of therapists work. In this instance, your identity will not be revealed, and the presenting issues are discussed in a general context, to help ensure we are working ethically and safely with clients.

At the end of our therapy agreement copies of our exchanges will be stored securely offline for a period of 7 years and then destroyed by shredding after this time. The procedures in this document have been compiled in relation to GDPR (General Data Privacy Regulations) from May 26th 2018 onwards.

Extra Work Undertaken

If you want your therapist to write any reports or letters on your behalf, their time in preparing such reports will be charged at their hourly rate. Please let your therapist know in advance if you are seeking a professional letter of any kind or are seeking therapy as part of a legal claim.


The contract is not with Changing-Futures Platform. Changing-Futures Platform does not accept any liability arising from the advice and treatment provided by your therapist.


Your therapist is required as an independent practitioner to hold professional indemnity insurance.


It is natural at times to experience feelings of frustration or dissatisfaction about the process of therapy; these should be discussed with your therapist as discussed previously ('Ending Therapy Section')

Should you have a complaint about your therapist which either has not been resolved to your satisfaction, or which you believe is so serious you wish to escalate it directly to your therapists professional body, then you may contact them.

Complaints about the booking system, website or app should be directed to Changing-Futures Platform.  They are not able to address issues about your relationship with your therapist or their conduct, and should you approach them they will advise you to either speak to your therapist direct or contact their professional body.

Please put complaints concerning technical matters to Changing-Futures Platform in writing giving as much detail as possible. Complaints can be emailed to admin@changing-futures.com or sent by post to Amanda Copeland, Changing-Futures, Brighton Therapy Rooms, 9a Princes Street, Brighton.  Changing-Futures Platform will endeavour to resolve your concern and will respond within 10 days.

Acceptance of Terms

By booking a session through the Changing-Futures platform, you acknowledge that you have read these Terms and Conditions and agree to all terms.